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Pro -10 replacement printhead not working

marct
Apprentice

I have a Pro-10 and haven't used it in awhile.  I cleaned the old print head, and bought OEM inks....still only prints blacks (No color).  I purchased a refurbished printhead online, and now I get a B200 error through my computer and both lights on the printer are alternating.  Any helpful suggestions?  

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi marct,

The B200 error is an indication that your PIXMA PRO-10 would require service.  If your PIXMA PRO-10 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA PRO-10 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

 

 

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