04-28-2022 05:24 PM
I have two of these printers and they both show the same error: alternate flashing green and yellow 12 times.
Nothing seems to help,
05-02-2022 01:44 PM - edited 05-02-2022 01:45 PM
The 12 flashes of the error and power lights is an indication that your PIXMA Pro9000 Mark II would require service. If your PIXMA Pro9000 Mark II was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:
If your PIXMA Pro9000 Mark II is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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