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Printhead alignment problems with Canon ipf6350

mstratil
Occasional Contributor

I have owned my Canon ipf6350 for a couple of years with no significant problems. Then about a month ago I got messages that a printhead needed replacement and I determined that it was the left head, which I replaced.

 

Afterwards it printed successfully only a couple of times and I got a new printhead error. Tests showed that the right head was the problem, so I replaced it.

 

But now the NEW right printhead will not align properly. I have tried multiple times to align it without success.

What would experienced users of this printer recommend?

 

--is this an indication that the new right printhead is defective? (Is that even likely?)

--is it more likely to be a problem with the motherboard or other electronics?

--other possibilities?

 

Some people suggest that I switch the two new printheads to see if the one currently not aligning will align in the left position. Should I try this?

 

Any help will be appreciated.

 

Mike

2 REPLIES 2

You might want to give Canon a call directly at 1-800-OK-CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

mstratil
Occasional Contributor

I am returning the printhead and will try another.