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Honored Contributor
Posts: 7,021
Registered: ‎11-13-2012

Re: Printer software issues

That's OK. Later production has 2.0. 

Sounds like you were trying to run the firmware updater. You want the CUPS driver. Different tab. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 11
Registered: ‎12-30-2019

Re: Printer software issues

Please pardon me - it had been a long day. I did have printer DRIVER confused with printer FIRMWARE.

 

After the driver update, I removed the Pro 100 from my printers selection, and re-installed. I chose "Canon PRO-100" in the "Use" selection field at the bottom of the setup window. I now see the same printer dialog window in Affinity that you illustrated earlier, but the preview of the printed image looks "funny" - all reddish color, regardless of what jpeg file I open in Affinity. Right now, I'm not inclined to print and expend yet another sheet of expensive paper until I better understand what's going on.

 

Regrets for being such a neanderthal with all of this...

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Honored Contributor
Posts: 7,021
Registered: ‎11-13-2012

Re: Printer software issues

I'm not an active Affinity user, so I may not be able to help with that, but lets try this.

 

1. open one of the images in Apple Preview on your Mac. Does it look OK?

 

2. for  testing purposes you can always print on plain copy paper.

 

3. download and use the test image from this site: 

 

http://www.outbackphoto.com/printinginsights/pi049/essay.html

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 11
Registered: ‎12-30-2019

Re: Printer software issues

Thank you for the coaching and suggestions! To answer your questions -

 

1. Several open just fine in Preview, and in DPP. In DPP. selecting print using plug-in, Print Studio Pro seems to open and start to work - more on this in a moment.

 

2. I've been printing some images on plain paper, or on "cheaper" photo paper in the throes of sorting all of this adventure.

 

3. Not yet...

 

I'm pretty sure the "red image" is an Affinity issue, I'm going to take that one to the Affinity help forums.

 

Another issue has re-emerged - the Pro 100 and my iMac seem to "forget" about one another. As in no communication. Restarting either does not help. To avoid further hi-jacking OP's thread, Im going to start yet another thread on that topic, as I sort of suspect it may have to do with Mac OS Catalina.

 

THanks again, Happy New Year to all here.

Highlighted
Honored Contributor
Posts: 7,021
Registered: ‎11-13-2012

Re: Printer software issues

[ Edited ]

You can probably forget about the test image since it looks like you found the culp. But, if you are ever having printer problems that image and the accompanying info is a good resource. 

Are you connected to the printer by  USB?  There seems to be some sort of USB problem with Catalina 15.2. 

My MacBook Air is WiFi connected and I don't have the problem you are describing. 

I don't know if this is your Affinity problem, but the image will get a red overlay if it is too large for the selected paper size. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 11
Registered: ‎12-30-2019

Re: Printer software issues

Im using an ethernet connection to the printer. Right now. attempting to set the printer up on an OLD laptop running Win 10, just to see what happens there. I'll let everyone know - since others may be having similar issues.

 

Thanks for the tip on the red overlay - that may be part of the issue, though I don't think so... I'll do some checking/experimenting.

 

And thannks for the tip on the test photo, I've saved that link for future reference...

 

MG

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Occasional Contributor
Posts: 11
Registered: ‎12-30-2019

Re: Printer software issues

Well, I THINK I have the connectivity issue resolved. I forgot that when updating a printer driver, it's good practice to have the printer turned off, and generally, disconnected. The Windows version of the driver install software reminds the user of that little detail, the Mac OS version does not.

 

Looks like I'm good to go - as soon as I replentish some ink supplies.

 

Thanks to John, and all - Happy New Year!

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New Contributor
Posts: 1
Registered: ‎04-25-2020

Re: Printer software issues

OMG, thank you!  I was having the same issue and it fixed it.  

 

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