Pixma Pro-200 Error Code 1890 during initialization

[aclarkusa]

During initialization, support code 1890 displays on the LCD screen indicating that there is still packaging that needs to be removed. There is no remaining packaging material. The print head carrier will not move to the center position for installation of the print head and ink cartridges.

Is there a fix for this?

How can I restart the initialization process?

[ArthurJ]

Hi,

I recommend reaching out to Canon support at this time for troubleshooting in real time. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.