02-12-2019 06:42 AM
Hello, I've scoured the forums here for similar issues but can't quite figure out mine.
Device: Mac OS Mojave 10.14.3
Software: Adobe Photoshop CC 2019 20.0.3 + Print Studio Pro plugin
Printer: Canon Pixma Pro-100S
Paper: 5x7" Canon Photo Paper Plus Glossy II
I am printing wirelessly. I believe I have the correct settings, as I'm NOT using the "bonjour" method but the actual Canon one.
I am attempting to print a 5x7" image (I've cropped to ensure it's that size) on a 5x7" Canon Photo Paper Plus Glossy II sheet.
Above are my layout settings. As you can see in both the preview and the settings, it is borderless. I've also tried using the official borderless settings (which "zooms in" on the image slightly) and had the same results.
Above is the print result. The right side of the image is left unprinted on, and the bottom has weird color fill with the bottom colors of the image.
I've done two tests so far with similar results and I'm hoping not to waste more ink or sheets before I have this figured out or a closer idea.
Thanks in advance to anyone who can help me!
02-15-2019 12:10 PM
I see from the picture that custom is selected. There should be a 5x7 paper option for you Pro-100. I recommend changing the paper size from Custom to 5x7 and deselect fit to page.
If this does not resolve the issue, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
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02-21-2019 05:51 PM
Fixed the issue: I was using print studio pro plugin, if your image has multiple layers it creates garbage data. So in my case, i imported a flat image on to its own layer, but I still had the default photoshop layer under it. So once I flatted everything into a single layer, it prints no problem!