Pixma Pro 100 will not print magenta nor cyan.

[kkorotev]

My title says it all.  I've cleaned the head, replaced the cartridges and still no magenta nor cyan.

Ideas?

Kevin

[jrhoffman75 · Accepted solution]

Might be a failed head if deep cleaning won't solve it.

Give Canon a call at 1-800-OK-CANON.

[kkorotev]

Thanks, John. I will.

[kkorotev]

Canon was helpful in ways I have not encountered for decades.  Sending me a new print head as a courtesy.  How cool is that?

[kkorotev]

My title tells the story.

Multiple cleanings of the head.

New cartridges have replaced older.

The NOZZLE CHECK printout shows no ink dispersal in the CYAN and MAGENTA boxes.

Ideas?

Kevin