PRO-1000 printer printing incorrectly since firmware update

[erinsikes]

I have the imagePROGRAF PRO-1000 photo printer, 3 years old, operating on a mac with sonoma software. 

I updated the firmware and ever since, my large format print is discolored 😩 The left image is what it should look like and the right is after firmware update. I've talked to canon for hours and they've basically confirmed it's a hardware issue as a result of the firmware update. Hoping to hear from any others on whether they were able to get this fixed or what course of action I have now. #imagePro1000

[jrhoffman75]

" I've talked to canon for hours and they've basically confirmed it's a hardware issue as a result of the firmware update."

What did Canon say about resolving the problem? 

[erinsikes]

They said I'd have to send it to NY or the west coast to have it serviced. Seeing as how this is a massive printer, the cost of shipping and servicing that would likely outweigh the cost of a new printer. It's not under warranty and although it is due to a firmware update, they said they have no responsibility in the matter. 

[jrsforums]

I do not see this on my Window 11 system

[jrhoffman75]

There is a firmware 2.5 update available from October 2021.

[jrsforums]

A hardware issue…caused by a firmware update….should be able to be fixed by a firmware fix.  I see a lack of believable rational in the response you got.

[erinsikes]

I agree. 

[jrhoffman75]

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@jrsforums wrote:

A hardware issue…caused by a firmware update….should be able to be fixed by a firmware fix.  I see a lack of believable rational in the response you got.

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There may be more to the story. The only update I see on the support page is from 2021. If it was a problem I would think it would have showed itself before this. (Unless there is an OTA firmware update that was issued vis the driver.).