cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIxma pro 100. Utility says magenta is out, but pale magenta is flashing

JeffCM
Apprentice

I'm on Mac OS 10.14.5, with printer driver 16.0.5.0. Printing from Photoshop CS 6. I've had no problems for several years with color until now.

I noticed smudging and green tones in a red zone on a photo print. I tried a test print which showed only a little magenta in the block. Several cleanings and 2 deep cleanings later, the magenta block remains empty on test prints. Printer utility is now telling me magenta is empty ( it is actually brand new) but when I open the top of the printer, the only cartridge flashing is pale magenta. (also new).  All inks are in their correct slots. 

Now unable to print anything as it insists I need a new magenta cartridge. Suggestions?

1 ACCEPTED SOLUTION

JeffCM
Apprentice

I asked a local tech guy if just replacing the pale magenta might work. Even though it was clearly almost full. Whaddya know, popping in a new pale magenta solved everything.

View solution in original post

3 REPLIES 3

ebiggs1
Legend

Best suggestion at this point is to call Canon 1 (800) 652-2666. It looks like your printer needs repair.

EB
EOS 1DX and 1D Mk IV and several lenses!

JeffCM
Apprentice

I asked a local tech guy if just replacing the pale magenta might work. Even though it was clearly almost full. Whaddya know, popping in a new pale magenta solved everything.

robnich
Enthusiast

It's a bit nit-picky of me, but Canon calls the ink Photo Magenta, not pale Magenta.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.