PIxma pro 100. Utility says magenta is out, but pale magenta is flashing

[JeffCM]

I'm on Mac OS 10.14.5, with printer driver 16.0.5.0. Printing from Photoshop CS 6. I've had no problems for several years with color until now.

I noticed smudging and green tones in a red zone on a photo print. I tried a test print which showed only a little magenta in the block. Several cleanings and 2 deep cleanings later, the magenta block remains empty on test prints. Printer utility is now telling me magenta is empty ( it is actually brand new) but when I open the top of the printer, the only cartridge flashing is pale magenta. (also new).  All inks are in their correct slots. 

Now unable to print anything as it insists I need a new magenta cartridge. Suggestions?

[ebiggs1]

Best suggestion at this point is to call Canon 1 (800) 652-2666. It looks like your printer needs repair.

[JeffCM · Accepted solution]

I asked a local tech guy if just replacing the pale magenta might work. Even though it was clearly almost full. Whaddya know, popping in a new pale magenta solved everything.

[robnich]

It's a bit nit-picky of me, but Canon calls the ink Photo Magenta, not pale Magenta.