02-03-2019 02:41 PM
TROUBLE SHOOTING STEPS TAKEN:
1) Downloaded the driver from CANON
2) Also tried the CD installation
3) Rebooted computer each time
3) Checked Devise Manager- PRO-`100 was not listed
4) Checked all USB ports were active/working fine.
Computer could not detect printer. I have 3 other canon printers all work fine
CANON support could not figure out way, sending a replacement, thinking something is wrong with the printer circuit board
Does anyone else have a clue as to what could be blocking this?
New printer arrives in a 3 days. We will see if I have a problem installing then.
02-04-2019 08:48 AM - edited 02-04-2019 08:49 AM
Connecting the printer to another computer (MAC or PC) would have been my next step.
Sounds like you are trying to connect directly via USB, so I might have tried another cable as well before assuming the printer was defective.
If you tried these things we wouldn't know as they were not listed in your troubleshooting steps.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
02-04-2019 10:24 AM
Yes, good point. I also did try a different USB cable... no dice...no detection. Canon will send a replacement, should arrive tomorrow or day after. I will let you know
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