New imagePROGRAF PRO-1000 saying the maintenance cartridge is full and have not printed any prints

[seanature]

Hello! 

I opened my brand new imagePROGRAF PRO-1000 last night and was able to print a tester sheet for ink which worked. I did buy new ink knowing the starter ink would not have much in it but I did not hear anything about buying another cartridge. I have tried everything reinstalling it turning the printer off for several hours and then trying again. There is no ink on the pad. Is this a malfunction someone please help I appreciate it!! 

[Danny]

Thanks for joining the conversation, seanature!

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Thanks and have a great day!

[seanature]

I can not get ahold of anyone at canon it says you are not open today.

[Danny · Accepted solution]

Our printer support team is open Monday through Friday from 9a to 6p ET.  We recommend trying again later today.

[seanature]

I saw 8:30 sorry about that I will try at 9 🙂

[SmirkingFox47]

I am curious as to what happened here if you're willing to share.  I have a G-620 and recently replaced the maintenance cartridge and it did not recognize it as a new cartridge.

[mdwcox62]

any resolution. i just got a 1100 and im having the same issue. They are sending me a new MC. see what happens