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New imagePROGRAF PRO-1000 saying the maintenance cartridge is full and have not printed any prints

seanature
Apprentice

Hello! 

I opened my brand new imagePROGRAF PRO-1000 last night and was able to print a tester sheet for ink which worked. I did buy new ink knowing the starter ink would not have much in it but I did not hear anything about buying another cartridge. I have tried everything reinstalling it turning the printer off for several hours and then trying again. There is no ink on the pad. Is this a malfunction someone please help I appreciate it!! 

1 ACCEPTED SOLUTION

Our printer support team is open Monday through Friday from 9a to 6p ET.  We recommend trying again later today.

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6 REPLIES 6

Danny
Moderator
Moderator

Thanks for joining the conversation, seanature!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

I can not get ahold of anyone at canon it says you are not open today.

Our printer support team is open Monday through Friday from 9a to 6p ET.  We recommend trying again later today.

I saw 8:30 sorry about that I will try at 9 🙂

I am curious as to what happened here if you're willing to share.  I have a G-620 and recently replaced the maintenance cartridge and it did not recognize it as a new cartridge.

mdwcox62
Apprentice

any resolution. i just got a 1100 and im having the same issue. They are sending me a new MC. see what happens

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