New Pixma Pro-100s only printing blank pages

[Rhian]

Hi!

If anyone could help me I'd really appreciate it as I've searched the internet all day for an answer with no results.

I've recently bought a Canon Pixma Pro-100s. I set it up with it's new print head and ink cartridges all fine but when I go to align the print head it prints blank pages and says the print head nozzles are clogged. How can it be clogged if it's brand new?

I've taken it out and put it back together again, double checking everything and still just blank pages. I also gave it a deep clean through the mac but nothing's worked.

Please help!

[jrhoffman75]

Did you remove all the tape from everything? There may be a protective tape on the bottom of the print head to protect the nozzels. Remove the head and see if any tape is there.

[Rhian · Accepted solution]

Yeah removed everything and have reinstalled multiple times to double check everything.

Just contacted Canon and they think the item is faulty so will be returning. Thanks for your help though!