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Occasional Contributor
Posts: 5
Registered: ‎01-09-2019

NEW PIXMA PRO 100 WON'T PRINT

HELLO, I JUST GOT A PRO 100 PRINTER AND CANNOT PRINT ANYTHING, even though MAKE ALL THE NOISES  LIKE IF IT IS PRINTING, I ALREADY DID THE CLEANING, BUT NOTHING, PLEASE HELP ME

Honored Contributor
Posts: 5,490
Registered: ‎11-13-2012

Re: NEW PIXMA PRO 100 WON'T PRINT

We're going to need a lot more info, and please don't SHOUT.

 

What computer OS? What software are you trying to print from - this will give us a start at helping you.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎01-09-2019

Re: NEW PIXMA PRO 100 WON'T PRINT

WINDOWS 10 home, It doesn't print just from the head alignment, I tried the nozle clean up, and nothing, it moves and the paper goes through. Thanks

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Honored Contributor
Posts: 5,490
Registered: ‎11-13-2012

Re: NEW PIXMA PRO 100 WON'T PRINT

So no ink is printing? Since all eight cartridges aren't printing I suggest you call Canon at 1-800-OK-CANON and have them work this through for you.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎01-09-2019

Re: NEW PIXMA PRO 100 WON'T PRINT

 

I was hopping that I assembled something wrong..

Honored Contributor
Posts: 5,490
Registered: ‎11-13-2012

Re: NEW PIXMA PRO 100 WON'T PRINT

Could be. Try removing and reinstalling the print head. 

 

Sometimes all the clear wrap doesn’t come off a cartridge and blocks the tiny breather hole. But unlikely occurring on all eight. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎01-09-2019

Re: NEW PIXMA PRO 100 WON'T PRINT

Thanks, i'll try it tomorrow

Product Expert
Posts: 601
Registered: ‎11-19-2018

Re: NEW PIXMA PRO 100 WON'T PRINT

Hi NESTOR07,

 

If reassembling the print head does not resolve your issue, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

Occasional Contributor
Posts: 5
Registered: ‎01-09-2019

Re: NEW PIXMA PRO 100 WON'T PRINT

Ok Thanks

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