My computer can't detect my pro-100 printer.

[gmartins27]

Hi. I am trying to install my pixma pro-100 for the first time today. I am installing using the USB cord. 

I went trough all the setup, and when it got to the part to align the printhead, it didn't do it, I had to do it by pressing the cancel button on the printer. Even though that happened, the setup was completed.

When I click on the "start my printer" menu, it says that the supported printer cannot be detected. I tried to print a page using PDF, but it made my PDF reader freeze and shut down.

I use Windows 7 Home Basic.

What can I do?

[gmartins27]

An update, my computer is telling me the driver is not installed, but I already installed it a bunch of times. It shows the printer is there, but it doesn't work.

[MarkII]

Hi gmartins27,

When you attempted the installation, did you receive any error messages?  If so, what was the exact message that appeared?  Also, did you install the drivers from the CD-ROM or from our website?

[gmartins27]

The only error that appears is when I try to do the print head alignment through the installation CD. I press to execute and this is the error that shows: The title of the window says "ExecuteMntDDI" and inside the window it says "hBJMaintenance error".

I press OK and it takes me to the setup window again, where I can press NEXT. After I do that it says the setup is complete and the product is ready to use.

When I go to "Canon my printer", I get this message:

I click on the Diagnose and Repair and it says everything is fine and working, but it's not.

[MarkII]

Thank gmartins27,

The screenshot is very helpful.  Since this error could be caused by several different things, at this point, I recommend contacting us for additional support and step-by-step troubleshooting.  We look forward to hearing from you and helping to resolve this issue.

[gmartins27]

Hi, thanks for your help!

I called Canon and we tried to do everything we could, the problem is with my windows.