02-29-2020 03:02 PM
In the Canon website, there is a firmware update utility dated 12/19, firmware version 1.11
When I run the utility, I get the following message:
I don't understand this, it says that my printer has firmware 2.001 (it was bought ~2 years ago). Is this correct? If so, why would Canon publish that utility to firmware 1.110?
What is actually the latest firmware version for this printer?
03-01-2020 10:28 AM
The site contains this statement:
"This updater will upgrade your printer's firmware to version 1.110. To perform this upgrade, a USB cable and a computer are needed. If your printer's firmware version is already 1.110 or later,the update is not necessary. To check your printer's firmware version, refer to the Update Procedure included in the downloaded file."
Since your version is stated as 2.001 no update is required.
03-01-2020 11:12 AM - edited 03-01-2020 11:17 AM
Greetings, (Edit, went for coffee)...
Note the product support site does state, "If your printer's firmware version is already 1.110 or later, the update is not necessary"
I have no way of verifying what FW version your product shipped with.
Canon could push a FW update to a product with internet access. If you never updated it, its possible it shipped with v2.x as well.
But I believe I have a better theory.
With the release of Catalina, many manufacturers have scrambled to get upgraded drivers and/or FW avaialble for their products. The 12/19 date coinsides with the massive number of updates Canon released the end of last year for Catalina.
To confirm, its probably best to contact Canon. 1-800-OK-CANON (1-800-652-2666)
I don't see anything later than v1.11 available which is probably the minimum required FW for the device with the currently supported windows and MAC OS's. Only a guess of course, but I bet this is correct.
Bay Area - CA
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03-01-2020 11:17 AM
Or.... visit your My Canon Account for personalized support options at canon.us/account
Once you register your printer there, you'll see all your support options available, including firmware and other software downloads as well as your live support options.
03-01-2020 11:37 AM
Thanks, your theory sounds plausible.
I still wonder why advertise an old firmware and not the 2.XXX that my printer reports....
03-01-2020 11:18 AM
03-01-2020 12:11 PM
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