05-03-2017 03:51 PM
When I try to use the Free Layout program it tells me it can't be launched (error 001). I am printing to an ipf8400 using the driver v460 and extras v320.
Is anyone else having this issue?
05-03-2017 04:22 PM
Try printing from a different program to narrow down the cause of your issue.
If you continue to have difficulties, contact our support group over the phone at 1-800-423-2366 from 8AM to 8PM EST Monday through Friday for additional assistance.
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05-03-2017 06:11 PM
Thanks for the quick reply.
I was attempting to print from Indesign and Photoshop. I uninstalled, then re-installed the 8400 driver and let the installer find my printer (it is connected to this computer via ethernet). It added it under a new name "ipf8400(2)" and now Free Layout launches properly. I will try the same thing on my other computer.
Another problem has come up however, it says the ipf8400 status monitor is either not installed correctly or not installed at all. Same on the other computer, at least they are behaving the same!
I will call Canon support.