False Paper Jam - imagePROGRAF TC-20

[hancocks123]

Hi, I've been having issues with my CANON Imageprograf TC-20 displaying a false paper jam when there is no jam at all, I am unsure whether there is something wrong with a sensor but this is what exactly happens. 

I schedule an A1 poster to be printed to this printer, 

Printer displays PRINTING as it should then it beeps and says paper not loaded so I load the paper until i hear the beep as instructed. It feeds the paper through. Second time it attempts to feed paper back in, it beeps with a paper jam when there is nothing jammed. 

I am not sure what else to do, I have checked everything for a jam, nothing. We do have this printer in a dusty warehouse and I'm not sure whether dust is affecting a sensor? 

Any help would be great thank you. 

[Patrick]

Hi hancocks123,

Because this issue is hardware related, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF TC-20 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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