Canon pro-100 firmware upgrade from 1.1 to 2031

[ducmis]

I havent been using my printer so i haven't been doing my firmwares updates like i should.  I missed 1.2 and 1.3, now i want to update it to the latest firmware and it keeps giving me an error.  I have tried my windows 10 and windows 7 and  both are giving me the same error while updating the firmware.   it shuts down the printer mid way and says it cannot connect to the printer.  no data transfers.   drivers are installed on the computer and it works, and it can print.  i just want to update the firmware.  If someone can kindly help me with this, thank you in advance.

[tafb]

Exact same problem.  Tried to update firmware to 2.031 from a mac and pc.  The process starts and then ends with 3 blinking amber lights with the same error message everyone else has received.  Very frustrating and a complete waste of time.  I just updated the firmware on two other printers manufactured by a competitor with no issue.  Please fix!

[mrkevin111]

Keep calling customer relations - they need to know there is a bigger problem going on here...

[rubinjm]

Same experience as above. 
Does Canon Support monitor this board?

[pjscott51]

Hi rubinjm, A day after talking to Canon support I received a survey. When I replied to the survey I gave them a link to our posts. Since I haven't seen a post from someone from Canon I'm not sure they even pay any attention to their own surveys. I'm going to call Canon support again tomorrow.

[Italianman]

I gave to Canon Italy the link too,
I have no hopes.

[beachman]

Exact same issue using Windows 10 with a USB cable directly conected to PRO-100 printer. Trying to upgrade from V1.100 to V2.031 with latest Printer Update utlity. Upgrade fails and displays the error below. Will monitor this thread in hopes for a solution.

[dspaude]

I have the same issue, but with the Canon PIXMA PRO-10 with 1.110 firmware trying to upgrade to 2.031.

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers...

I've tried using macOS Catalina (Apple) and Windows 10 (HP). Both fail the same way as described in this thread. I did NOT try connecting the laptops to power, but from what I've read that doesn't appear to help. I'll keep trying other variations, but it sure seems like Canon didn't test this. If we're not supposed to be able to upgrade from 1.xxx to 2.xxx, then they should say that on their site.

[dbjsblack]

I get the exact same error message. Not sure why???

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@jrhoffman75 wrote:

Hello Hector.

I had previously deleted and reinstalled the driver. The only thing I didn't do was look for an icon in Devices & Printers.

So I repeated everything you recommended.

Here is the error message that appears:

USB cable is about 3 feet long.

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[jrhoffman75]

From DPReview:

"I now have a reply from Canon UK who admit the Pro 100 firmware update was released in error to users in Europe:

We have spoken to our product specialist team and we now have an update regarding the firmware update issue.

There are 2 different versions of logic board present in PRO-100 globally & this firmware version (2.031) is for the type of logic board not applicable for Europe region.

We have had confirmation that the latest version of firmware for the Pro-100 products for Europe region is 1.100, there is no fault with your product, and it was a mistake at our end.

The firmware version installed on your printer (1.100) is the latest version.
There will be an update notification available on Canon support website explaining the difference in near future.

We would like to pass on our sincere apologies for the frustration and inconvenience that has been caused."

For the folks who had success here - what FW did you have before the update?

[pjscott51]

I just talked to Canon support again. According to a Canon engineer the 2.031 firmware will not work on some models of the Pro-100 and Pro-10 printers due to when the printer was manufactured  I asked if that’s the case then why isn’t there something in the firmware instructions regarding the firmware not working on some models of the Pro-100 and Pro-10? I was told he will pass that along.