Canon Prograf1000 reading a fresh maintenance cartridge as full

[Djf8060]

So, I started up my printer and was met with the full maintenance cartridge message- so I opened up a fresh mc-20 cartridge (the manufacture date was 2/18) and replaced the cartridge- but it keeps saying it's full. I'm picking up a fresh cartridge today in hopes that perhaps the one I put in was defective/old. I summation has anyone had this happen before? Im hoping for the best. 

[ArthurJ]

Hi,

If the issue persists, I recommend reaching out to Canon support real time troubleshooting. You will need to register your Canon gear HERE to access additional support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.