cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon Pro 300 MBK Color comes off

Haggebuddi
Apprentice

Hello.

I‘m brand new to photo printing and bought a new Canon Pro 300.

I printed my first photo yesterday, on Canon Pro Premium Matte A3+.

I was very happy, but when I checked the photo today, I instantly noticed the black color goes off the photo.

Update: It appears to be black. The first test page the printer printed in setup. The black also goes off, when I go with a finger over it. The one black marked in the photo. I did another test print and MBK is the problem. Everything else is fine. Is the ink faulty or is there also the possibility the printer has a fault?

 

IMG_9251.jpeg

 

Is this my fault?
Any idea? Should I send the printer back?

Video: https://streamable.com/5rdlu4

I printed with the Canon Software, used the correct paper in the settings, etc.

 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

For this type of issue, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

Avatar
click here to view the press release
Announcements