Canon Pro 300 MBK Color comes off

[Haggebuddi]

Hello.

I‘m brand new to photo printing and bought a new Canon Pro 300.

I printed my first photo yesterday, on Canon Pro Premium Matte A3+.

I was very happy, but when I checked the photo today, I instantly noticed the black color goes off the photo.

Update: It appears to be black. The first test page the printer printed in setup. The black also goes off, when I go with a finger over it. The one black marked in the photo. I did another test print and MBK is the problem. Everything else is fine. Is the ink faulty or is there also the possibility the printer has a fault?

Is this my fault?
Any idea? Should I send the printer back?

Video: https://streamable.com/5rdlu4

I printed with the Canon Software, used the correct paper in the settings, etc.

[ArthurJ]

Hi,

For this type of issue, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.