Canon Pixma pro-100 laptop can't find printer(?)

[jenvdp]

Hello,

My printer has sat unused for years - I'm now trying to print & get a message "looking for printer" for a while, then after many minutes, it's not detected. The power light is on, printer is plugged in, laptop is connected via USB.

I replaced the black ink cartridge & see the PC & Yellow need changing. 

Help?

[Danny]

Thanks for joining the conversation, jenvdp!

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Thanks and have a great day!

[jenvdp]

Thanks Danny,

I called Cannon and it was resolved - I'm very happy to say!

[Danny]

Glad to hear it!  For the sake of your fellow users who might encounter this problem in the future and find this thread, please feel free to share the solution!

[jenvdp]

it was many steps. the Canon rep had me check my wifi connection, push the power button and other 2 buttons on the printer several times in different ways as she assessed what the blinking patterns indicated. not a simple explanation... but she walked through all the steps with me. It took about 45min. good luck everyone!