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Canon Pixma Pro wont connect to Mac

SC42136
Apprentice

Hello! I am trying to set up my Canon Pixma Pro and my IJ network took wont detect the printer when connected via USB to my macbook. 

- I have the printer connected to my wifi router via an ethernet cable. 

- I installed the IJ network and driver software for my Macbook (I have the Cataline version).

- When I look at printers/scanners in my macbook settings, the Pixma pro does show up. However, when I open the IJ network tool and click "update" to detect the printer, it says "The printer that is connected with the USB cable was not detected." 

Any suggestions?

2 REPLIES 2

Danny
Moderator
Moderator

Thanks for joining the conversation, SC42136!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA PRO series. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

jrhoffman75
Legend
Legend

If the printer is connected via USB I'm not sure it needs to be connected to the network.

Since you are on a Mac is the Canon IJ Series driver installed (not AirPrint)?

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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