Canon Pixma Pro-100 muddy colors?

[suasocola]

Hi,

Wanted to ask if anyone knows how the ink starts mixing with each other? When I do cleaning and print nozzle check, it comes out like this. Magenta goes to the yellow and photocyan specifically.

thank you!

[ArthurJ]

Hi,

If cleaning and deep cleaning the nozzles do not resolve the issue, the printer would need to be replaced. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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