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Canon Pixma Pro-10 Ink Cartridge support code: 1419

JustinG
Apprentice

I have a Pixma Pro-10 Printer and I had just refilled the ink cartridges, all the lights are on for each cartridge.

However, when I try to print, or even just showing the printer status, I get the pop up for support code: 1419, telling me to replace the ink tank for which the lamp is off.

I have cleaned the chips on both the cartridges and the print head and still the same message.

Any idea of what is going on, or if I'm missing something?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Canon does not recommend using refilled cartridges because if the chip is not reset, the ink cartridge will still be read as empty. 

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