Canon PRO-100S unusable on Windows 11 — no drivers, no suppor

[antikvar99]

Dear Canon Support Team,

I am writing to formally express my dissatisfaction regarding the lack of driver support for my printer, the Canon PIXMA PRO-100S, on Windows 11 (version 25H2, 64-bit).

This printer was a significant and expensive purchase for me, and I chose Canon based on its reputation for reliability and long-term product support. However, after upgrading to a new computer running Windows 11, I discovered that there is no proper or fully functional driver available for this model.

As a result, I am currently unable to use the printer at all, despite it being in perfect working condition. This effectively renders the device unusable, which I find unacceptable—especially considering that modern operating systems like Windows 11 should be supported for professional-grade equipment.

I would like to request that Canon provide one of the following resolutions:

1. A compatible and fully functional driver for Windows 11 (64-bit);
2. Replacement of my printer with a currently supported equivalent model;
3. Or appropriate compensation/refund due to the loss of usability caused by the lack of software support.

Please note that I am prepared to escalate this matter further if no satisfactory solution is provided. I expect a clear response and resolution within a reasonable timeframe.

I look forward to your prompt reply.

[jrhoffman75]

https://en.canon-cna.com/support/consumer/products/printers/pixma/pro-series/pixma-pro-100s.html?typ...

Does this not work?

[antikvar99]

Dear Canon Support Team,

Thank you for your response and for providing the software link.

Unfortunately, the software you provided does not solve the problem. The printer is still not detected on my new computer running Windows 11 version 25H2 (64-bit), despite multiple installation attempts and troubleshooting efforts.

At the same time, the printer works correctly on my older computer with the previous version of Windows, which clearly confirms that the hardware itself is fully functional and that the issue is directly related to software and driver compatibility.

I also somehow managed to install a Japanese version of the software for this printer. It actually worked, and the printer was detected by the system. However, because the entire interface was in Japanese and extremely difficult to understand, I was forced to remove the software.

This further confirms that the issue is not with the printer hardware itself, but rather with the lack of properly functioning and accessible international software support for modern versions of Windows.

I would like to emphasize once again that the Canon PIXMA PRO-100S is a professional-grade printer and was a significant and expensive investment for me. It is extremely disappointing that such a device effectively becomes unusable simply because Canon no longer provides proper support for modern operating systems.

At this point, I am asking Canon to provide one of the following:

• A fully functional and officially supported driver for Windows 11 version 25H2 (64-bit);

• A confirmed technical solution that actually allows the printer to function correctly on modern systems;

• Or an alternative resolution, including replacement or compensation, considering that the printer itself remains fully operational but cannot be used due to the lack of software support.

Please understand that from a customer’s perspective, this situation is unacceptable for a premium professional product.

I would appreciate a clear and practical solution rather than another generic software link that does not resolve the issue.

I look forward to your response.

[jrhoffman75]

This is a user forum. 
Have you contacted Canon support?  The US number is 1-800-OK-CANON. 

I don’t think the 100S is a US model, so you would need to check for your country. It should be found on the website where you found the driver for your country. 

[antikvar99]

Hello.

I tried again to install the driver for my Canon PIXMA PRO-100S printer on a new computer with Windows 11. I did it together with GPT Chat, checked different options, different regions, different languages, and different Canon drivers — European, Thai, Japanese, Windows 11 drivers and older Windows 10 drivers.

I have already spent more than two and a half hours on this, and the result is zero.

The printer itself is working. It works without any problems on another computer with Windows 10. The new computer makes the USB connection and disconnection sound, so Windows clearly detects that something is connected, but the Canon driver does not install properly. The installer sometimes detects the printer for a short moment and then the installation fails or resets.

This is absolutely ridiculous for a company like Canon.

In my opinion, Canon’s driver support is terrible. A user buys an expensive photo printer and then cannot properly connect it to a modern Windows system. None of Canon’s regional websites provides a clear working solution. The drivers are different, the installers are unreliable, and the instructions are useless.

After this experience, I can only say one thing: Canon products are complete garbage, and I would not recommend anyone to deal with this company.

I will never buy Canon equipment again, and I will advise other people not to buy it either, because Canon leaves users alone with problems and does not provide a normal working solution.

If you have a real solution, give me a direct link to the correct working driver and exact instructions on how to install Canon PIXMA PRO-100S on Windows 11 64-bit. Not general advice, not links to useless pages, but a specific working solution.

[jrhoffman75]

You were provided a link to the 100S driver on European site which is identified as compatible with W11.

You have not provided any information relative to your computer configuration.

Others have successfully installed the Pro-100 on W11 systems.

You should contact the Canon support line in your country and work with them.

[SignifDigits]

One of my early experiences with this site was with a problem that I felt was an issue with Canon and DPP4.  It turned out that it was 100% a system/user configuration error.  The OP is obviously confused about what this site is as they addressed us as "Dear Canon Support Team,".  We are a forum of users helping users on a Canon USA site.  If they had registered their product and contacted the true Canon support team appropriate for their region  I would expect they might have gotten resolution rather than the frustration they experienced.

Canon products are not garbage.  Canon is not perfect, of course.  It is clear from this site that printer issues arise a lot, and that the majority of those issues are not in the software or support that Canon provides.

John responded quickly, tried to help and  recommend the OP contact Canon.  I hope they choose to do so and can get the support they need.

[normadel]

Back to basics.....Is the Windows 11 computer one with an ARM/Snapdragon CPU, or is it an Intel or AMD processor? This could be the problem. There are now TWO different versions of Windows 11.....for Intel and for ARM. If yours is an ARM, the great majority of Canon printer drivers will not work. A driver for ARM must be used. The Canon support site TELLS YOU whether it's for Windows 11-x64 (Intel & AMD), or if it's for ARM.  If you have an ARM-based computer you need to ask Canon tech support how to install the printer using Windows' native drivers.

[antikvar99]

Hi, I don't think this is an American model, I bought it in Thailand and therefore I don't see the point in calling America, especially since it will be expensive.
For a normal company, making a driver is a matter of honor for a professional printer, but here we see a company's attitude towards its clients that is simply crap.

[antikvar99]

I clearly wrote to you that together with the chatgpt chat, I checked all the drivers in all countries, including on Windows 10 and 11.
Actually, as expected, it doesn't work either. I've been trying to install the driver for the 4th time now, and each time I spend 3-4 hours on it.
The printer works fine on an old computer with Windows 10, but I didn't pay $6,000 for a new computer to have to switch to the old computer every time I need to print something.