07-11-2023 03:27 PM
My printer is showing the error 1415 An ink tank cannot be recognized. When I follow the instructions to open the top and replace the ink tank that is blinking... well all the ink tanks are a solid red. I have powered off and on, I have removed the ink tanks and put them back in. Not sure what to do next.
07-11-2023 07:41 PM - edited 07-11-2023 07:43 PM
Welcome to the forum.
Solid red means the printer thinks a cartridge is empty.
Try removing and reseating the print head.
Canon Knowledge Base - Reinstall the Print Head - PIXMA PRO-10, PRO-100
07-12-2023 10:05 AM
Hi John,
Thank you for your assistance. I followed the instructions but they are still all red. Do I need to clean the print head?
07-12-2023 10:32 AM - edited 07-12-2023 10:38 AM
Sounds like an electrical problem. It could be a failed print head. I think you have nothing to lose by trying to clean it. I have never had to do that, but there are lots of YouTube videos on how to do it.
07-12-2023 10:43 AM
It is giving me a support code: 1415 An ink tank cannot be recognized. Open the printer's cover and replace the ink tank in which the ink lamp is off. All the ink tanks are a solid red.
07-12-2023 10:21 AM
It is giving me a support code: 1415 An ink tank cannot be recognized. Open the printer's cover and replace the ink tank in which the ink lamp is off. All the ink tanks are a solid red.
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