12-04-2020 09:16 PM
Hi there,
I am having trouble with registering my CANON imagePROGRAF pro-300 inkjet printer to my CAREPAK warranty. I followed instructions and created an account, but when I try to add it as a product; it doesn't show up in a drop down menu when I type it in. I checked out all the options and my printer is not one of them. I can't even add it to my CANON CAREPAK even though I purchased them at the same time. I know the printer was just released not long ago, but I would think CANON would have updated the products to include that printer. It anyone else having this issue. Anyone know of any way to solve this issue I would gladly appreciated. Thanks.
-Feuy
12-06-2020 09:27 AM
Greetings,
Adding CarePAK warranty is usually a pretty standard, choose your product, enter the serial number and the purchase date, then save,
If yoiu are having issues, I recommend you use the chat feature. I've done this and received help immediately.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-06-2020 09:37 AM
Hi Feuy,
You'll need to setup or sign into your My Canon Account at canon.us/account
Once you've set up (or signed into) your My Canon Account, you'll be able to add a product to your account. You may have to click "View All" on the right.
Once you've done that, it may be easier to copy/paste the entire product name: imagePROGRAF PRO-300
When you've done that, you should see this:
And you sould, then be able to continue the registration and activation of your CarePAK PLUS.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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