10-06-2022 11:09 PM
Received my new imagePROGRAF PRO-300 printer yesterday and after getting it setup last evening, it wouldn't auto align and running a nozzle check shows no cyan ink reaching the paper. I ran two deep cleaning steps with no change, waited the 24 hours as outlined in the troubleshooting guide and still no change this evening. Burned through a lot of ink, though! Suggestions?
10-07-2022 05:50 AM
My suggestion would be to return it and get a new unit. Sounds like a defective print head.
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