12-13-2022 10:02 AM - edited 12-13-2022 10:28 AM
After completely draining and readying my printer for transport per the canon manual, I am unable to refill/restart the unit. I have identified the code EC31 2F1C from the maintenance manual and began troubleshooting in service mode. I am working with the purge unit now, and I want to check the suctioning operation. My question is: The manual references a PLATE, PURGE CHECK service jig to be used when performing this test. Does anyone know what this is and where I can get one? Can I make it? I haven't been able to find any info. It appears to just be a cover that seats over the purge unit caps... ANY help would be appreciated... I had the printer insured for the move (overseas) but the insurance company refuses to pay for damages. Thanks in advance for any and all help. Cheers!
12-13-2022 10:13 AM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. Canon USA has made two different imagePROGRAF models with the number 2000 in their name, specifically the imagePROGRAF PRO-2000 and the imagePROGRAF GP-2000.
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12-13-2022 10:28 AM
Sorry about that… I was unaware there were two 2000 models. Mine is the PROGRAF PRO 2000.
12-13-2022 10:29 AM
I have edited the title to reflect the correct model
12-23-2022 06:17 PM
Due to the hardware error has occurred, we would have to advise that you contact our phone support group at 1-800-423-2366. A live agent will be able to go over your options to correct this issue.
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