cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

imageRUNNER DX 4751i checking data screen never ends

Dave223
Apprentice

my work place canon image runner dx 4751i displays "checking data 1minute remaining" and never gets passed it .

please what could be the possible fault and solution?

2 REPLIES 2

ChrisBadgley
Apprentice

When your Canon ImageRunner DX 4751i printer displays "Checking data 1 minute remaining" and does not progress further, it indicates a potential issue with the printer's firmware or data processing. Here are some possible causes and solutions you can try:

Update the firmware: Check if there are any firmware updates available for your Canon ImageRunner DX 4751i model. Visit Canon's official website, enter your printer's model details, and search for any firmware updates or patches. If available, follow the instructions provided by Canon to update the firmware, as this can often address software-related issues.

Perform a factory reset: If the above steps do not resolve the issue, you may need to perform a factory reset on the printer. Please note that a factory reset will erase any customized settings and configurations, so make sure to take note of any important settings before proceeding. Refer to the printer's user manual or Canon's support documentation for instructions on how to perform a factory reset.

Contact Canon support: If none of the above steps solve the problem, it's recommended to contact Canon's customer support for further assistance. They can provide specific troubleshooting steps or advise on any potential hardware or software issues that may require professional intervention.

Remember to provide as much detail as possible about the issue and any error messages displayed on the printer when contacting Canon support.

I hope these suggestions help you resolve the issue with your Canon ImageRunner DX 4751i printer!

I hope you like my answer thank you.

Danny
Moderator
Moderator

Thanks for joining the conversation, Dave223!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Announcements