imageRUNNER ADVANCE DX C359 Secured Print's queue stuck when printing image files

[kotchathan01]

Product model: Canon iR-ADV DX C359 printers.

Print Server: Windows 2019 Standard.

Driver: Canon Generic Plus PS3 (latest version)

When printing PNG, JPG, PDFs using Secured Print, print queue will be stuck, I have to work around by stop Print services and delete files in C:\Windows\System32\spool\PRINTERS then restart queue.

BTW, I notice that we can print normally if we print out thru IP address directly.

[SamanthaW]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!