imageRUNNER ADVANCE C5560i Want to remove file sequence number for email scan

[Upcworld]

I am using canon C5560 when I send an email scan the file name is showing (test_001) I want to remove _001

Thank you 

[Danny]

Thanks for joining the conversation, Upcworld!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

[JorellNettwaff]

Danny, this is not helpful. 
I have been reading the manual, and all it covers is how to remove job number and date. 
It is extremely frustrating to have _001 added to the end of every file our office names. It is not efficient as we must rename the file anyways. Why would we contact our rep when you can tell us how to do something that should be in the manual period? 
This is a disappointing response.