Hello. I have a 5535i Cannon office printer. I print funeral programs with a textured background, text and photos. Our machine was serviced on Friday and the B, C&Y drums were replaced. We did test prints before, after the black drum was replaced and prints looked good, but was still showing faint banding typical of a drum going bad. Our tech then replaced the Cyan and Yellow drums. After that, my files began printing with a noticeable yellow to magenta gradient on my background. One printed with a purple tint. The color also seems to be banded. It only changed the color on my background file, other linked picture files are fine. The photos and text are unchanged. The color change seems to be limited to my background file. I tried multiple different photo shop files, same noticeable gradient tint. Exported those photos as jpg, same problem. Switched from printing from mac to pc, same problem. The tech said it's a problem with my file, but I'm having the same issue, regardless of the file I use. They're going to replace the imaging belt this week. Auto Correct Color Mismatch failed four times before going through on a fifth attempt. Beyond replacing the belt and uninstalling and reinstalling my print drivers, can anyone think of anything I'm missing? I daily print these files and have never had an issue. The problem only began after the Cyan and Yellow drums were replaced. The tech said "you'd compensated for the color correction for so long, you need to adjust your files." I've tried, it's not fixing my problem.
