imageRUNNER ADVANCE C256 III Scanning & mailing through google's smtp service

[andersostling56]

We have a strange problem with a new C256III office printer. Our other printer, C5840, is able to scan and mail documents through Googles SMTP service. I have duplicated all settings in the Send/Mail settings (port number, google account, password, TLS boxes etc) but I am still unable to get a mail sent. The error message in the send log is that authentication failed, SMTP-AUTH (#839). The used mail account and password is verified to be correct.

Best would be if there was a way to sync *all* settings related to scan/mail from our main printer. I have setup sync and according to the log, settings are synced. But I am not sure that *all* relevant settings is included.

Any ideas?

[Danny]

Thanks for joining the conversation, andersostling56!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!