12-06-2023
02:32 PM
- last edited on
12-07-2023
09:21 AM
by
Danny
12-06-2023 02:36 PM
Thanks for joining the conversation, Theok65!
Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.
If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.
We hope this helps!
We hope this helps!
12-08-2023 09:46 AM
While I do appreciate the response and guidance towards support through your dealer network, I find it immensely disappointing that something as simple as printer driver installation and configuration requires escalation to a technician. For simple document printing (which is all that the user requires) I would expect that the process would be as simple as any existing printers currently in market.
Initiating a print job, seeing it go through the spooler, and then hearing the machine warm up as the print job hits it and ultimately no print coming out is frustrating, to say the least.
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