imageRUNNER ADVANCE 400iF Printer is giving error when we try to print all pages

[yatingoyal]

Hi team,

We are facing issues when trying to print a pdf from our app(Adobe Acrobat Reader on Android). When the print command is given - an error is shown on the printer screen - Could not execute because the file contains unsupported data(attaching the pictures of the error).

The issue is observed only when we try to print all pages or when we include the last page in the range of pages. Printing is working properly on other printers and fails on Canon Printer. 

Steps to Reproduce: 

1) Open a PDF in Adobe Acrobat Reader on Android device - You can use the default Welcome.pdf bundled with our app.

2) Click on the three dots on the top right corner.

3) Select Print - Either Select All Pages or give a range which includes the last page.

We are using Canon Print Service App to give the print command to printer connected over the same wifi.

Printer Used - iR-ADV 400(iA500)

Can you please help us with the issue?

Best Regards,

Yatin Goyal

[Danny]

Thanks for joining the conversation, Yatin!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!