imageRUNNER ADVANCE 400iF - Cannot Scan

[brando90210]

Hi Everyone,

I have had this printer for a while, but have been unable to get it to work consistently.  I've followed the instructions that I've seen online and in the manual, but still no luck.  This is a Windows 11 PC, and I can't get it to scan and send properly.  It fails to send.  I have tried using a shared folder on my PC and by email.

• Connection:  I have it connected by ethernet to my router, and I have found the IP.  I can put the IP in a browser and connect the the login and settings.
• Software: Color Network ScanGear 2 - Sometimes it connects and says "The selected scanner is available for use" and sometimes it doesn't, but Settings is always greyed out.  

I have another Canon personal printer that I just use the Canon software to control the scan from the PC and create the PDF.  Ideally, that's what I'd like to do, but I'm open to any tips to get this running properly.  Thanks!

[Danny]

Thanks for joining the conversation, brando90210!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!