imagePROGRAF TZ-30000: printing incredible slow and leaving 6" border on the top of each print

[SAE]

We're using the TZ-30000 in our office, and it's printing much slower than advertised. We mostly print 24x36 black and white drawings from AutoCAD.

It’s advertised to print a D-size sheet in 14 seconds, but the fastest I can achieve at the lowest resolution is 45 seconds for a D print. On standard settings, it takes 65 seconds. Any ideas on how to get closer to the advertised printing speed?

Additionally, it’s really frustrating that the printer leaves a 6" empty border at the top of each 24x36 print. This means it’s cutting the paper at 30" instead of 24". Is there any way to fix this?

We're using 36" rolls

[BobbyTaters]

Did you ever find a fix for this? We have the same issue. The blank space on the printouts is quite frustrating.

[Sonya1]

Hi SAE,

Based on the issue you're experiencing, I recommend that you contact our Large Format Printer telephone support at 1-800-423-2366 (press option 1 then option 3 for Large Format Printers), Monday through Friday from 8:00 AM to 6:00 PM EST, excluding holidays. I hope this is helpful.

[Corcon]

Any solution on this?