imagePROGRAF TM-240 unable to print on canvas

[lorry1]

i got a new plotter canon tm-240 fully working with custom papers but if i try to load a fifferent type of support ( not paper) in my case is a type of canvas not reconnized by the plotter system, i am unable to continue and cannot try to print on my canvas support.

I know there is the possibility to set up a special support but ,maybe, i was not able to set up correctly

Can you help me?

thanks

Lorenzo

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What software are you using to print your graphics?
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• Have you installed the Canon software and drivers? 
     - If not, or if you're unsure, tap HERE to install or re-install the software suite on your system. This resolves many issues.

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

[lorry1]

Hi, i use windows and i have installed all the canon software and firmware for the tm-240.

But.... the problem is not on software but it is related to the plotter itself, beeing the loading of the printing support ( sheet or roll) when is not a conventional type of support. I mean that, for example, if i try to load a canvas of my own setting it as a "special type", simply the plotter do not load the special canvas and the message says thet is unable to reconnize it. (i have also deactivated, in the plotter menu,  the option to reconnize the type of support).

Thank you

Lorenzo Azzolini ( Italy)