imagePROGRAF TA-20 Borderless Printing

[shellis129]

Hi all, I have a TA-20 that I purchased a few months back. I'm new to wide format printing, but, so far, I'm enjoying the printer and it's doing exactly what I need it to do. The only problem I have is that it doesn't print all the way to the edge of the right side. I've tried the "borderless printing" setting, tried making the images a little larger than 24", loaded the rolls as far to the left and right as I could, but it's still there. I've used both the basic "print" feature in Windows and the "Free Layout Plus" software with no difference. Any ideas of what I could be doing wrong?

I've attached a pic of the problem. It happens on different medias. This sample was on a paper roll.

[shellis129]

Anyone?

[Danny]

Hi, shellis129!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!