imagePROGRAF PRO-2100 cuts 5cm strip when printing from Mac, not on PC

[Kevin87]

Hi ,

I am printing through photoshop on my Mac mini. The colours I get are fantastic, using my custom icc profile. However, after each print the printer cuts a strip of 5 cm. When I print through windows I don't face such a problem. However, I prefer to use my Mac (through photoshop) as the colours and quality are outstanding. Can you help me pleasE? 

[jrhoffman75]

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@Kevin87 wrote:

Hi ,

I am printing through photoshop on my Mac mini. The colours I get are fantastic, using my custom icc profile. However, after each print the printer cuts a strip of 5 cm. When I print through windows I don't face such a problem. However, I prefer to use my Mac (through photoshop) as the colours and quality are outstanding. Can you help me pleasE? 

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Do you have a current Adobe Creative Cloud subscription? If so you should be able to print exactly the same on your Windows device.

[Kevin87]

Hi John, Thanks for your reply.

Yes of course I use the subscription. I have seen that if I use the Canon Air printer driver the quality I get using my icc profile is outstanding. However, still I have the same problem that at each print my canon pro 2100 cuts a strip of paper 5 cm. This is because air print driver doesn't give me the option not to print boredeless. I have installed the latest driver for Mac , that solved the problem with losing this 5 cm, however printing with the icc profile doesn't give me the same quality. I choose photoshop manages colours, but still it's like is double profiling. Please help .

[jrhoffman75]

When you check the printer driver Color Matching is ColorSync selected and greyed out? 

[Kevin87]

Yes exactly.

[Kevin87]

Therefore, when using air print still I lose 5cm per print. But with the full driver, for some reason my icc profile doesn't work is like I am double profiling.

[jrhoffman75]

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@Kevin87 wrote:

Therefore, when using air print still I lose 5cm per print. But with the full driver, for some reason my icc profile doesn't work is like I am double profiling.

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Can you print this test image and post a phone shot of what it looks like:

PrinterEvaluationImage_V002_ProPhoto.tif

Just open the file in your photo software and print it. Do not make any adjustments to the image regardless of how it looks on the display.