05-09-2023 01:13 PM - last edited on 05-10-2023 09:28 AM by Danny
Hi . I'm using a pro 2100 .
I have used Layout software for a while . When I send the image, It says sending then just disappears.
If i send it through Adobe like AI or Photoshop it prints .
what can be the problem
Tx
05-09-2023 01:48 PM
Hi!
To have a better understanding of your issue, please let everyone know the operating system on your computer, along with any other information that may help the Community helpl you better.
If this is a time-sensitive matter, please check out your other support options here.
Thanks!
05-09-2023 02:44 PM
I Mac with Catalina
Tx
05-12-2023 03:51 AM
Hi
any comments ? Ideas
05-18-2023 03:18 PM
Hi Danpaul,
Please follow these steps:
1. Click on the Apple in the upper left corner of your Mac.
2. Click on System Preferences.
3. Click on Printers & Scanners.
4. Click one time on the PRO-2100 on the left side.
Looking at the right side, what is listed to the right of "Kind" ?
If you would like to resolve this more quickly, recommended that you contact technical support via phone. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it for you quickly via phone.
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