Scanning Documents Interrupts Internet Network Connection iR ADV C5560i

[AHP-Sav]

The scanner function on our copier disrupts our office internet connection almost every time someone scans a document and sends it to their programmed email. It looks like this may be the result of a firewall. Is there a way to check/correct this? Any help is appreciated.

[SamanthaW]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!