Prograf Pro-4000 error code EC21-2F57

[dwhawkin]

In the middle of printing my IPF 4000 gave this error code "EC21-2F57"

I've followed the instructions of "Turn the device off, wait a while, and then turn it on again." without success.

What next?

[Patrick]

Hi dwhawkin,

Because this error is hardware related, it is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.