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Paper Jam Ipf670 and deleted paper types/profiles


For the first time in years i get a Paper Jam and can't fix it.
I can't see any jammed paper but it keeps saying there is.

I work on a mac with Catalina installed. Updated the firmware to the latest.

I hope someone can give me soms sollutions for this problem.

A second thing:
I tried some settings and accidently changed the list of paper types/profiles from the printer and can't select glossy photopaper 200 gram anymore. Doe anyboy know how to extent the list of papertypes?


Product Expert
Product Expert


If no obvious jams or obstructions can be found, we would have to advise that you contact our support group by dialing 1-800-423-2366, Monday - Friday 8:00 a.m. - 8:00 p.m. ET (excluding holidays). 

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