01-30-2026 10:00 AM
Does anyone else have issues with low humidity? Our printer is reading 11% humidity in the machine. It's got 11,000,000 clicks on it. It's 8 years old. It's only the Magenta density that's being affected and on the front end side. And possibly only on 20# text paper.
We've never had a technician up til this year tell us that our print issues are because of the lack of humidity and basically we're s*** out of luck. It this true? There's nothing we can do until the weather warms up? We have a humidifier running but we're in a large open room. And I have a box covering a vent with wet rags trying to keep things moist per tech's suggestion.
02-02-2026 11:51 AM
Thanks for joining the conversation, TomahawkPrint!
While our forum community members are welcome to chime in, Canon does not provide direct support for imagePRESS series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.
If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.
We hope this helps!
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.