Canon ir c5030i fixing issue

[Sandunkr]

Hi guys, 

I replaced fixing film coz it had a physical damage. But still colour not fixing and paper gets jammed inside the fixing unit. Please check the below image. Please help me to solve this issue thank you very much 

 

[Danny]

Thanks for joining the conversation, Sandunkr!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!